International Shipping Policy

POLICIES, WARRANTIES & SHIP MEHTODS

 WARRANTIES

All products are guaranteed to be a Real Leaf or Real Cone from America’s forests and are also guaranteed to be electroplated with 24K Gold, or Sterling Silver, or Copper.  Leaf & Cone Product & Manufacturing guaranteed to be “MADE IN USA”.  Most orders will be shipped within 3-5 business days from the original order date if product is available.  If we are unable to ship within the timeframe customer will be notified by email.

REFUNDS

Refunds will not be processed due to size/or shape of the product. 

UNITED STATES ORDERS

Any claims for issues with product (i.e. broken product) MUST be reported within 5 days of receipt of package or no refund will be processed.  To report any issues please email/call (information at the top of page).  You MUST include the original order information, the issue you are experiencing, or any other concerns for us to advise how to return product for refund or replacement if necessary.

 INTERNATIONAL ORDERS

We do not accept any returns or allow refunds for product shipped outside the United States.  Once the package leaves the United States, we have no control how the package or product is handled by other shipping companies or duty/custom personnel.  Customer accepts all responsibility.

SHIPPING METHODS

All packages for both US and International packages will be shipped using Priority Mail or Express Priority Mail via United States Postal Service.  Otherwise, customer must specifically request a different ship method by calling 1-888-798-4166.  Customer will pay for additional ship cost if necessary.

UNITED STATES ORDERS

  • Priority Mail
  • will approximately arrive in 3-5 business days
  • Express Priority Mail
  • Next day arrival if order is able to be shipped prior to 3 p.m. CST or order will arrive the following day.

INTERNATIONAL ORDERS

All International packages will have duty/custom charges.  Ship Cost does not include custom/duty charges and these charges are to be paid by the receiver.  Customer accepts all responsibility if the package, for any reason, does not reach the receiver.  The confirmation number emailed to receiver certifies the package has been shipped.

  • International Priority Mail
  • will approximately arrive in 6-10 business days
  • Does not include time for customs inspections or issues with international ship entities
  • Tracking is not included once package is outside the United States
  • International Express Priority Mail
  • will approximately arrive in 3-5 business days
  • Does not include time for customs inspections or issues with international ship entities
  • Tracking is included

ADDITIONAL INFORMATION

Our product is individually hand-picked and finished by hand.  Each leaf and cone is a UNIQUE product of nature.  In nature, leaves and cones do not look exactly alike and there will be variations in sizes/shapes.   Every leaf or cone has been carefully preserved in 24K Gold, Sterling Silver, or Iridescent Copper Finish.

  • Finishes may vary (i.e. Iridescent Copper)
  • Silver Plated products
  • Tarnishing will occur when exposed to air
  • Receives an anti-tarnish application to help reduce tarnishing (Not Rhodium)
  • Upon customer request we will not apply anti-tarnish application
  • Clean with liquid Silver dip
  • Do not use polish cloth

Leaking Leaf

  • May develop a small leak over time due to the product being real leaf
  • Caused by tiny pin-point size hole due where plating did not completely cover product
  • Leaking may cause a dark brown/black or green liquid spot on surface of product (leaf is not dangerous or poisonous)
  • Use soft damp cloth or paper towel and wipe spot away

 

SALES POLICIES & AREAS

Seller (Leaves and Cones) reserves the right to cancel an order and refund all monies (when pre-paid) if Purchaser does not have a valid Re-sale License or other Tax ID#. Some exceptions may include non-profit organizations, conventions, special events, etc. For those exceptions, Seller may be required by law to collect a state sales tax.  If Seller has other distributor outlets, the potential sale may be referred to another website/store. If you have any questions, please use the “Contact Us” form.

PRIVACY POLICY

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.

SPECIAL ORDERS